Frequently asked questions about home cleaning
Everything you need to know before you book.
When you book, you store a payment method with Stripe - nothing is charged at that point. The invoice amount is only charged to the stored card after the cleaning is completed. You'll find exact prices on our pricing page.
Yes. Cancellation is free up to 24 hours before the appointment. Within 24 hours, 50% of the planned price is charged to the stored payment method.
It's your choice: if you already have cleaning products and cloths at home, you pay nothing extra. If you'd prefer we bring our own, it's an extra €18.
Let us know within 24 hours on WhatsApp, ideally with a few photos. Our first response is always a free touch-up of the reported areas, within 48 hours. A refund is only considered in exceptional cases, on a case-by-case basis.
Yes, we have professional liability insurance that's active for every job.
Yes, we operate in every district of the city, with no surcharge for outer areas. You'll find the full list of areas on our contact page.
Yes, just mention it when booking - an English-speaking cleaner is available at no extra cost.
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